Free Shipping Australia-wide | Afterpay Available

SHIPPING

Is shipping included?

Yes! We offer free standard shipping Australia-wide. Express shipping is available for an additional $10.

When will my order be dispatched?

We aim to dispatch orders 1-2 days of them being placed. Orders placed over the weekend or public holiday will be dispatched on the following business day. During busy periods there may be a delay in dispatching your order due to an increase in order volume.

How long will my order take to arrive?

Australia Post Regular Service: Delivery within approximately 3-7 business days from dispatch.

Australia Post Express Service: Delivery within approximately 1-2 business days from dispatch. 

Where do you deliver?

We deliver anywhere in Australia.

What if I entered the incorrect shipping address?

Email us as soon as possible at hello@lilah.com.au with your order number and the correct shipping address. Make sure you enter 'Urgent' in the subject line.

Please note that if your order has been dispatched, we are unable to make changes to the shipping address.

Who do you ship with?

All orders are sent via Australia Post.

Can I track my delivery?

Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking number which you can use to track the progress of your delivery at www.auspost.com.au/track

What if the recipient is not home when the package arrives?

If your order can't be left safely on the premises, it will be taken to a local Australia Post facility for collection. If this happens, an 'Item Awaiting Collection' card will be left at the address. 

Do you offer international shipping?

We do not deliver outside Australia.

Orders containing alcohol.

For any orders containing alcohol, a person over the age of 18 must be present to receive the delivery. 

Got another question?

For questions about an order, please contact us at hello@lilah.com.au and we will get back to you as soon as we can.